Salesforce.com Patent Grants

System having in-memory buffer service, temporary events file storage system and backup events file uploader service

Granted: May 23, 2017
Patent Number: 9658801
Computer-implemented methods and systems are provided. The system includes a data store that is configured to store events in an event table, a temporary events file storage system (TEFSS), and a cluster of application servers. The cluster includes a first application server that generates events, and a second application server that includes an events file uploader service. When the first application server is unable to directly write events to the data store, an indirect events writer…

Routing messages between applications

Granted: May 23, 2017
Patent Number: 9658906
A system and method for enabling the interchange of enterprise data through an open platform is disclosed. This open platform can be based on a standardized interface that enables parties to easily connect to and use the network. Services operating as senders, recipients, and in-transit parties can therefore leverage a framework that overlays a public network.

Automatically modifying a test for a program on multiple electronic devices

Granted: May 23, 2017
Patent Number: 9658933
A system and method for configuring a test for a program is provided. The method, for example, may include receiving, by a processor, an identification of an electronic device, retrieving, by the processor, a configuration of the electronic device from a memory, modifying, by the processor, at least one step of the test based upon the configuration of the electronic device.

Creating and managing granular relationships on an online social network

Granted: May 23, 2017
Patent Number: 9659049
This disclosure provides some implementations of methods, apparatus, systems, and computer program products for creating and managing granular relationships on an online social network. In some implementations, a request to generate an information feed is associated with configuration information, which identifies a source of information updates. Each of the information updates can be of a certain type. The configuration information identifies one or more of these types. An information…

Matching large sets of words

Granted: May 23, 2017
Patent Number: 9659059
Word phrases are stored in a phrase structure. Each word is stored as a keyword in a keyword structure. Each keyword is associated with usage attributes identifying use of a word in a word phrase. Any preceding words associated with a keyword, and a mapping from any preceding words to a word phrase, is stored for each word. A word string is input. Match attributes are updated in a match structure if a word in the word string matches any keyword and if any preceding words associated with…

Systems, methods, and apparatuses for solving stochastic problems using probability distribution samples

Granted: May 23, 2017
Patent Number: 9659255
Techniques described herein may be used to solve a stochastic problem by dividing the stochastic problem into multiple fragments. In some cases, each fragment may be related to a random variable that forms a part of the problem, such that each fragment may produce samples from a probability distribution for that variable. Each fragment of the stochastic problem may then be assigned to a configurable circuit to solve the stochastic fragment. Configurable circuits may be implemented using…

System and method for handling gamification fraud

Granted: May 23, 2017
Patent Number: 9659303
Some embodiments of the present invention include determining if updates performed by a second user include a systematic change such as a reversal of an update previously performed by a first user within a time window. The reversal is associated with a record of data used by a gamification application executing in a computer system. A time delay is introduced between the update performed by the second user and rewarding the second user if the update performed by the second user includes…

Methods and apparatus for an integrated incubation environment

Granted: May 16, 2017
Patent Number: 9654522
A method includes providing a first party and a second party access to an integrated incubation environment (e.g., a multi-tenant system) residing on a server; storing, on the server, information relating to a collaborative project, wherein a first portion of the information is received from the first party, and a second portion of the information is received from the second party; and presenting the information to the first party and the second party over a network using at least one…

Template based software container

Granted: May 9, 2017
Patent Number: 9646064
A hierarchical template framework may include lower tier templates that identify groups of software components for discrete software services. The template framework also may include upper tier templates that include one or more lower tier templates and identify software components for a prearranged group of the software services configured to support and operate with an associated category of core software functions. A software developer may build a software application from the…

System, method and computer program product for performing a synchronization of data

Granted: May 9, 2017
Patent Number: 9646068
In accordance with embodiments, there are provided mechanisms and methods for performing a synchronization of data. These mechanisms and methods for performing a synchronization of data can enable a more efficient synchronization, time and resource savings, an enhanced user experience, etc.

Systems, methods, and apparatuses for implementing cross organizational data sharing

Granted: May 9, 2017
Patent Number: 9646169
In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for implementing cross organizational data sharing including, for example, means for storing customer organization data in a database of the host organization; allocating at least a sub-set of the customer organization data to be shared as shared data; configuring a hub to expose the shared data to a proxy user and configuring the proxy user at the hub with access rights to the shared data;…

System and method for using a statistical classifier to score contact entities

Granted: May 9, 2017
Patent Number: 9646246
A system and method for associating a character string with one or more defined entities of a contact record. An input character string is received. The string is first evaluated to see if the structure of the string is recognized. If not, then the string is compared to entries in a look up table. If the string format is not recognized, and the string is not found in the look up table, then a posterior probability is calculated for a set of defined entities over a limited set of string…

Methods and systems for sharing database content

Granted: May 2, 2017
Patent Number: 9639556
Mechanisms and methods for sharing database content stored by a first organization with a third party are provided. A network address is provided to the third party, which can enable control of the access to the content and tracking of the views of the content. For example, the network address can include an encrypted key that contains information about the organization that created content and the specific distribution ID for delivering the content when requested by the third party…

Methods and systems for performing time-partitioned collaborative filtering

Granted: May 2, 2017
Patent Number: 9639616
In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for performing time-partitioned collaborative filtering in an on-demand service environment including, for example, receiving as input, a plurality of access requests for data stored within the host organization and a corresponding plurality of actions for the data to which access is requested; accessing an input table having a time field, action field, item field, and agent field therein;…

Systems and methods of viral enablement of features by peer-to-peer connection

Granted: May 2, 2017
Patent Number: 9641349
The technology disclosed relates to identifying and notifying a user of nearby attendees at a mega attendance event who are in user's social graph by comparing the user's social graph to a list of event attendees. The identified attendees can be stratified into social graph tags that annotate, categorize and prioritize other users in the user's social graph. The technology disclosed also relates to identifying and notifying the user of nearby attendees of sessions at the event who meet…

Systems and methods for an omni-channel routing broker

Granted: May 2, 2017
Patent Number: 9641685
Omni-channel routing broker technology is usable to improve the experience for customers and for workers using service channels, especially for very large enterprise service operation centers that have large pools of agents, helping businesses determine the relative priority for handling a variety of service channels, and to efficiently route issues accordingly. Omni-channel routing broker includes intelligent routing of service requests in a large, distributed service center operation,…