ServiceSource Patent Applications

USER INTERFACE AND UNDERLYING DATA ANALYTICS FOR CUSTOMER SUCCESS MANAGEMENT

Granted: June 30, 2016
Application Number: 20160189082
Approaches relating to customer service management for recurring revenue assets are described. A CSM application or other CSM software tool (or set of tools) can include features relating to customer lifecycles, product usage, and/or customer success, each of which can be monitored based on various analytical measures, metrics, indicators, etc. provided by one or more analytical engines. Systems, methods, computer program products, and the like are described.

MULTI-TIER CHANNEL PARTNER MANAGEMENT FOR RECURRING REVENUE SALES

Granted: June 5, 2014
Application Number: 20140156343
A system and method for multi-tier channel partner management for recurring revenue sales are disclosed. A plurality of tiers related to a recurring revenue asset is designated. Each tier of the plurality of tiers having a set of permissions and rules, the permissions of the tier enabling a user associated with the tier to access information in a database about the recurring revenue asset, and the rules defining permitted interactions between the user and the recurring revenue management…

PREDICTIVE MODEL OF RECURRING REVENUE OPPORTUNITIES

Granted: May 1, 2014
Application Number: 20140122176
A set of offers for renewal of service assets within a sales period can be differentiated. A set of parameters representative of each offer in the set of offers can be analyzed. The set of parameters can include at least one user-provided constraint on an expected outcome of each offer. A predicted outcome can be calculated for the set of offers based on an applied predictive model using the set of parameters as inputs. The at least one constraint for at least one offer of the set of…

RECURRING REVENUE ASSET SALES OPPORTUNITY GENERATION

Granted: May 1, 2014
Application Number: 20140122240
A filtered set of service assets can be selected for use as a source population for opportunity generation in a recurring revenue management system. The selecting can include applying a filter to a data set comprising service asset data for a plurality of service assets. Each service asset in the plurality of the service assets can include an expiration date. The filter can include a range of expiration dates corresponding to a targeted selling period. Anew service offer can be created…

ASSET DATA MODEL FOR RECURRING REVENUE ASSET MANAGEMENT

Granted: April 24, 2014
Application Number: 20140114709
Data relevant to a predefined data object of a set of predefined data objects can be extracted from a unit of date received at a recurring revenue management system. The extracted relevant data can be populated to an instance of the predefined data object. One or more relationships between the instance of the predefined data object and at least one other instance of the predefined data object or a second predefined data object. The defining occurs based on a set of parameters associated…

PROVENANCE TRACKING AND QUALITY ANALYSIS FOR REVENUE ASSET MANAGEMENT DATA

Granted: April 24, 2014
Application Number: 20140114818
In a recurring revenue management system, a first unit of data and a second unit of data is received. Content is extracted from the first unit of data and the second unit of data based on one or more parameters of a predefined data object that is part of an asset data model. The extracted content is added to an instance of the predefined data object, and a reference tag with identification information for its associated content is associated with the content extracted from each of the…

INBOUND AND OUTBOUND DATA HANDLING FOR RECURRING REVENUE ASSET MANAGEMENT

Granted: April 24, 2014
Application Number: 20140114819
In a recurring revenue management system, it can be determined that a unit of data received at the recurring revenue management system from an external client data system lacks at least one data aspect necessary to create a fully populated instance of the data object. An instance of a skeletal object is created in a repository of the recurring revenue management system, and the instance of the skeletal object is partially populated with at least some data extracted from the received unit…

RECURRING REVENUE MANAGEMENT BENCHMARKING

Granted: December 19, 2013
Application Number: 20130339088
A recurring revenue benchmarking system and method are disclosed. A repository storing aggregate information regarding service revenue renewals is accessed. The aggregate information includes historical data generated by one or more commercial entities, and is defined according to one or more metrics related to renewal of one or more service assets by the one or more commercial entities. A predictive model is generated based on the aggregate information accessed from the repository. A…

VISUAL REPRESENTATIONS OF RECURRING REVENUE MANAGEMENT SYSTEM DATA AND PREDICTIONS

Granted: December 19, 2013
Application Number: 20130339089
Visual representations of recurring revenue management system data and predictions are disclosed. A user interface is generated for an electronic display, the user interface including a graphical representation of one or more recurring revenue assets, the graphical representation representing each of the one or more recurring revenue assets according to one or more metrics that define each of the one or more recurring revenue assets. A predicted outcome for at least one of the one or…