Adaptive communication handling
Granted: January 30, 2018
Patent Number:
9883031
A method can include accessing, from memory, sensor data in response to detecting an incoming communication to a given communication endpoint. The sensor data represents at least one of a condition of the given communication endpoint or a condition of an operating environment associated with the endpoint. The method can also include analyzing the sensor data to determine endpoint condition data corresponding to at least one of a willingness or availability of a user to answer the…
Media on hold features in a VoIP system
Granted: January 9, 2018
Patent Number:
9866688
A method for providing file-based media on hold (MOH) services in a Voice over Internet Protocol (VoIP) system includes selecting an MOH file and streaming digital content of the MOH file to a communication device while a call is on hold. If the call is removed from hold and placed back on hold a second time, the digital content of the MOH file is streamed to the communication device while the call is on hold the second time. The digital content is streamed from substantially a beginning…
Hybrid communications system and method of operation
Granted: September 26, 2017
Patent Number:
9774495
A method includes providing account enable data from a multi-tenant hosted communication system to a premises based communications system. The method also includes receiving user configuration data at a remote portal of the hosted communications system, the configuration data including the account enable data and user data describing properties of each of a plurality of users in the premises based communications system including at least one user group to which a subset of the users…
Methods and systems to facilitate conferencing using mobile device
Granted: September 19, 2017
Patent Number:
9769318
A non-transitory computer-readable medium can include instructions for performing a method that includes, in response to an activation user input at a mobile device associated with a teleconference event, automatically joining the mobile device to the teleconference event. The mobile device can join the teleconference event by retrieving stored call-in details for the teleconference event, and sending, from the mobile device to a remote proxy, the call-in details for the teleconference…
Client-controlled handover between radio technologies
Granted: September 5, 2017
Patent Number:
9756530
A mobile client can include a first voice interface to communicate over a first network and a second voice interface to communicate over a second network. The mobile client includes a data interface to perform signaling with a private branch exchange (PBX) of an enterprise system and a call control. The call control can determine that an established media session between the mobile client and a third party requires a handoff from the first network to the second network and signal the PBX…
Distributed authentication
Granted: July 4, 2017
Patent Number:
9699167
A method can include receiving a request from a requestor to a given resource, which requestor is registered to access a set of one or more resources. The request includes a ticket that includes signature data generated by an authenticating entity in response to authenticating the requestor. The signature data may be decrypted to provide a decrypted signature. The ticket may be validated in response to the request based on evaluating the decrypted signature. A response can be provided to…
Method and system for specifying and processing telephony sessions
Granted: June 13, 2017
Patent Number:
9678725
A method of processing telephony sessions for telephony clients, the method comprising the steps of providing a platform server operated by a service provider, the platform server programmed to perform the steps of storing at least one telephony application for each of a plurality of telephony clients of the service provider, receiving a call from a customer at the platform server to one of the telephony clients, identifying a telephony client associated with the received call,…
Mesh conferencing
Granted: June 6, 2017
Patent Number:
9674242
A system for mesh conferencing using Session Initiation Protocol (SIP) signaling includes at least three endpoints communicatively coupled to each other via media paths. The media paths are for exchanging media communications between the at least three endpoints. At least one controller is communicatively coupled to each of the at least three endpoints via control paths separate from the media paths. The control paths are for exchanging SIP messages to setup the media communications…
Adaptive communication handling
Granted: May 23, 2017
Patent Number:
9661135
A method can include accessing, from memory, sensor data in response to detecting an incoming communication to a given communication endpoint. The sensor data represents at least one of a condition of the given communication endpoint or a condition of an operating environment associated with the endpoint. The method can also include analyzing the sensor data to determine endpoint condition data corresponding to at least one of a willingness or availability of a user to answer the…
Multi-tenant service
Granted: May 23, 2017
Patent Number:
9661143
A multi-tenant management service (MTMS) can be configured to receive a plurality of requests for a multi-tenant service from a plurality of tenants. A given and another of the plurality of tenants can have a resource object (RO) with the same dialable number (DN) assigned thereto. The MTMS can also be configured to generate a federated dial plan for each of the plurality of tenants. Each federated dial plan can include a system identifier (ID) and a corresponding DN for each RO…
IP telephony network using a configuration map for organizing sites
Granted: May 2, 2017
Patent Number:
9641691
A system and method for managing an IP telephony network that uses a configuration map for organizing sites in a tree-like hierarchy. The system is capable of managing the addition, removal and movement of IP telephony elements within an IP telephony network and locating services and IP telephony elements within the IP telephony network in an efficient manner.
Synchronization between conference and calendar systems
Granted: March 28, 2017
Patent Number:
9608832
A method for scheduling a meeting using an email client that is part of an email system includes receiving a request at the email client to schedule the meeting. The request may include an indication of the resources that are to be provided by a conferencing system for the meeting. The method also includes communicating the request to a conference bridge that is part of the conferencing system and receiving from the conference bridge an access code associated with the meeting. The method…
Image upgrade for devices in a telephony system
Granted: March 21, 2017
Patent Number:
9600268
A system for image upgrade, according to one embodiment of the present invention comprises an upgrade director and a target device comprising a manager module. The upgrade director sends a first command to the manager module initiating an upgrade event. The manager module receives the first command. The manager module calculates a delay parameter. The manager module downloads an upgrade image after the delay parameter has ended. The upgrade director sends a second command to the manager…
Controller and method of controlling multiple identities of a mobile device
Granted: March 14, 2017
Patent Number:
9596592
A method can include detecting at a mobile device controller a communication from a sender to a recipient. One of the sender or the recipient is a mobile device that is registered to operate with a first identity in a mobile network of a service provider and is registered to operate with a second identity in a private network. The method can include determining which identity of the mobile device to employ in response to detecting the communication based on information associated with…
Methods and systems to facilitate conferencing using mobile device
Granted: February 28, 2017
Patent Number:
9585185
A non-transitory computer-readable medium can include instructions for performing a method that includes, in response to an activation user input at a mobile device associated with a teleconference event, automatically joining the mobile device to the teleconference event. The mobile device can join the teleconference event by retrieving stored call-in details for the teleconference event, and sending, from the mobile device to a remote proxy, the call-in details for the teleconference…
Status reporting system
Granted: February 14, 2017
Patent Number:
9571361
A supervisor entity comprises an entity status module for maintaining status of its subordinate entities and updating the supervisor entity with status updates for itself and the subordinate entities. The entity status module comprises an entity status controller for receiving a status message from a first subordinate entity, a subordinate determination module for determining a second subordinate entity that is subordinate to the first subordinate entity, a status update module for…
Distributed audio conferencing architecture with optimum resource utilization and seamless scalability
Granted: January 10, 2017
Patent Number:
9544341
A conference call solution with one or more conference server, one or more conference bridge and one or more media mixer. A conference server is chosen as the conference bridge for the conference call using various optimization techniques. A media mixer for the conference call may also be chosen using various optimization techniques. The media mixer mixes media data from one or more conference bridge. If a conference bridge or the media mixer fails, the system recovers from the failure…
Determining capacity of virtual devices in a voice over internet protocol system
Granted: November 15, 2016
Patent Number:
9497235
A method for determining a capacity of a virtual machine configured as a telephony device in a VoIP system includes determining a resource configuration of the virtual machine including a number of CPU cores, a CPU clock rate, or a memory size. The virtual machine may be configured as a trunk, conference bridge, phone switch, session border controller, router, or another device in the VoIP system. The method also includes sending the resource configuration from the virtual machine to a…
Bandwidth utilization monitoring for a communication system
Granted: October 11, 2016
Patent Number:
9467361
A system to monitor bandwidth can include memory to store session data describing each communication session for at least a portion of a communication system. A bandwidth calculator can access the session data and provide a measure of bandwidth utilization computed based on the accessed session data.
Distributed audio conferencing system
Granted: October 11, 2016
Patent Number:
9467568
A conference call system with a plurality of endpoints, a switch and a media mixer is disclosed. One or more entities in the conference call system comprise part or whole of a feature module. The feature module executes various telephony features like adjusting the volume of a selected participant in a conference call, initiating a sidebar with a participant wherein other participants cannot hear the conversation of the participants in the sidebar, putting a selected call participant on…
