Automated conversational menu overlay with IVR in contact centers
Granted: April 29, 2025
Patent Number:
12289426
At a contact center that operates to provide customer service to callers by receiving calls from the callers and directing the callers to desired endpoints that deliver information to the callers based upon an expressed intent of each caller associated with each call, a current call by the contact center is processed utilizing an Interactive Voice Response (IVR) model or a Conversational Menu (CM) model. The IVR model processes the current call by directing the current caller to a…
Deploying just in time (JIT) deceptions at scale in networks
Granted: April 29, 2025
Patent Number:
12289342
Techniques for utilizing a deception service to deploy deceptions at scale in a network, such as, for example, a client network. The deception service may be configured to generate a small number (e.g., 5, 10, 15, etc.) of deceptions of hosts and/or services associated with the network (or emulations of the hosts/services and/or emulations of protocols associated with the hosts/services) and deploy them to a number of deception host computing devices that cover all of the components…
Systems and methods for WebAuthn transport via a WebAuthn proxy
Granted: April 22, 2025
Patent Number:
12284185
In one embodiment, a method includes receiving, by a WebAuthn proxy, login prompt information from a browser. The WebAuthn proxy and the browser are installed on a device. The method also includes generating, by the WebAuthn proxy, a WebAuthn credential request based on the login prompt information and communicating, by the WebAuthn proxy, the WebAuthn credential request to a WebAuthn authenticator. The method further includes receiving, by the WebAuthn proxy, a WebAuthn response from…
Access point verification using crowd-sourcing
Granted: April 22, 2025
Patent Number:
12284520
Techniques are provided for verifying Access Points (APs) using crowd sourcing. In one example, a STA establishes a first non-verified connection, based on security material, with a source AP in a wireless infrastructure. A target AP in a wireless infrastructure obtains an indication that the STA is attempting to establish a second non-verified connection with the target AP. In response, the target AP establishes the second non-verified connection based on the security material.
Event notifications for online meetings
Granted: April 22, 2025
Patent Number:
12284463
This disclosure describes techniques for providing notifications about events that occur during an online meeting. For instance, a system may establish an online meeting, such as a video conferencing meeting, for users. While in the meeting, a first user may view video of a second user and determine that the second user is experiencing an emergency event. As such, a user device of the first user may receive an input indicating that the emergency event is occurring with the second user.…
Zero-trust dynamic discovery
Granted: April 22, 2025
Patent Number:
12284219
Zero-trust dynamic discovery in provided by identifying a plurality of endpoints, including targets and initiators, connected to a software defined network, wherein the targets are provided on the software defined network according to a network addressable memory standard that lacks a native discovery service; grouping the targets into a plurality of target groups and the initiators into a plurality of initiator groups; and in response to receiving a discovery request from a given…
Joint time-frequency measurement in optical communication
Granted: April 22, 2025
Patent Number:
12284210
An endpoint receives a photon signal jointly encoded in time and frequency as a time-frequency state, and separates the photon signal with a dispersive element to generate frequency components. The endpoint delays each corresponding frequency component by a corresponding time delay to separate out the frequency components in time before the endpoint recombines the frequency components to generate a frequency-separated signal. The endpoint measures the frequency-separated signal to…
Application-based data labeling
Granted: April 22, 2025
Patent Number:
12284119
This disclosure describes techniques for performing application-based tagging. An example method includes receiving, at a virtual socket, non-packetized data from an application and generating, by the virtual socket, a label based on the application. One or more data packets are generated by packetizing at least a portion of the non-packetized data. A header field of the one or more data packets includes a tag based on the label.
Border node traffic convergence
Granted: April 22, 2025
Patent Number:
12284108
Techniques for network routing border convergence are described. Backup paths for external connections for a network are established and provide for a temporary path for network traffic during network routing convergence, preventing traffic loss at network border nodes.
Cloud native observability migration and assessment
Granted: April 22, 2025
Patent Number:
12284105
In one embodiment, a device obtains testing parameters used by a plurality of agents in a network to perform testing with respect to an online application. The device identifies overlapping parameters among the testing parameters and generates a consolidated set of testing parameters for the overlapping parameters. The device configures the plurality of agents such that a singular testing agent performs testing with respect to the online application using the consolidated set of testing…
Efficient nonlinear equalizer for transmitter predistortion
Granted: April 22, 2025
Patent Number:
12283996
A method, system and apparatus for mapping a symbol from a N-QAM constellation into a binary bit set, where N is the number of symbols in the constellation, and reducing the length of the binary bit set according to at least one property of nonlinear distortion by generating a lookup table (LUT) address from a LUT address generator, and adding the LUT address to a LUT of size smaller than N{circumflex over (?)}(2M+1), where 2M is the number of neighboring symbols to be stored.
Configuring an installation of a software program using a model trained based on information from a customer relationship management system
Granted: April 22, 2025
Patent Number:
12282763
Disclosed are embodiments of a installed software program that receive a model from a product management system. The model is trained to select one of a plurality of predefined states based on operational parameter values of the installation of the software program. Each of the plurality of predefined states define configuration values of the installation of the software program. The defined configuration values indicate, in some embodiments, updates to operational parameter values of…
Dynamic resolution and enforcement of data compliance
Granted: April 22, 2025
Patent Number:
12282575
In one embodiment, a device may obtain a location of an endpoint that communicates with an application service. The device may match the location of the endpoint to a data compliance policy. The device may identify sensitive data within the application service to which the data compliance policy applies. The device may configure the application service to permit the endpoint to at least one of access or send the sensitive data when permitted by the data compliance policy.
Providing completion recommendation variations for a partial natural language request
Granted: April 22, 2025
Patent Number:
12282500
In various embodiments, a natural language (NL) application receives a first incomplete natural language (NL) request, and generates one or more request completion recommendations based on at least the first incomplete NL request and a first recommendation model, where the first recommendation model is generated via a machine learning algorithm applied to a first data dependency model and a first request completion model. The NL application receives a selection of a first request…
Network device
Granted: April 22, 2025
Patent Number:
D1071929
Electrical test of optical components via metal-insulator-semiconductor capacitor structures
Granted: April 15, 2025
Patent Number:
12276565
Electrical test of optical components via metal-insulator-semiconductor capacitor structures is provided via a plurality of optical devices including a first material embedded in a second material, wherein each optical device is associated with a different thickness range of a plurality of thickness ranges for the first material; a first capacitance measurement point including the first material embedded in the second material; and a second capacitance measurement point including a…
Runtime security analytics for serverless workloads
Granted: April 15, 2025
Patent Number:
12277210
Runtime security threats are detected and analyzed for serverless functions developed for hybrid clouds or other cloud-based deployment environments. One or more serverless functions may be received and executed within a container instance executing in a controlled and monitored environment. The execution of the serverless functions is monitored, using a monitoring layer in the controlled environment to capture runtime data including container application context statistics, serverless…
Runtime container protection
Granted: April 15, 2025
Patent Number:
12277446
According to certain embodiments, a method comprises monitoring a request for use of memory requested by a container manager application on behalf of a given one of a plurality of containers during runtime of the given container. The method further comprises determining that the request for use of memory has caused an exception. The exception indicates that the request has requested an invalid operation on a memory table or that the request has requested a previously not seen memory…
Distributed virtualization of telemetry processing with IP anycast
Granted: April 15, 2025
Patent Number:
12278737
Presented herein are techniques to analyze network traffic and equipment based on telemetry generated by a plurality of network devices. A method includes generating first telemetry at a first network device, receiving, at the first network device, via an Internet Protocol anycast addressing scheme, at least one of second telemetry generated at a second network device, and third telemetry generated at a third network device, performing, on the first network device using a local…
Thermal management of high capacity optics in dense arrangements
Granted: April 15, 2025
Patent Number:
12279399
Presented herein is a plurality of arrangements of cold plates having interior chambers. The interior chamber includes a plurality of fins with a first fin zone and a second fin zone. The cold plate further includes a first fluid inlet and a first fluid outlet. The cold plates can be connected such that each cold plate allows unidirectional flow or counter flow configurations. Unidirectional flow or counter flow cold plates can be arranged in rows and in combination of rows.
