SYSTEM AND METHOD FOR COMMUNICATING WITH A VEHICLE ABOUT THEN-CURRENT VEHICLE OPERATING CONDITIONS USING A TELEMATICS UNIT
Granted: July 29, 2010
Application Number:
20100191403
A method for communicating with a vehicle about then-current vehicle operating conditions is disclosed herein. The method includes real-time monitoring, via a telematics unit in a vehicle, of vehicle data when the vehicle is traveling on a road segment, comparing the real-time monitored vehicle data with previously stored data of one or more other vehicles that previously traveled the road segment, and based on the comparison, determining an operation of the vehicle in order to achieve…
TELEMATICS UNIT AND METHOD FOR OPERATING
Granted: July 22, 2010
Application Number:
20100185524
A method of operating a telematics unit comprising the steps of: first operating the telematics unit in a logistical support mode containing a first set of operations assisting tracking of at least one of (a) the telematics unit and (b) a vehicle containing the telematics unit through storage and travel; and second operating the telematics unit in a customer service mode containing a second set of operations supporting a customer associated with the vehicle, wherein the first set of…
DRIVER BEHAVIOR BASED REMOTE VEHICLE MIS-USAGE WARNING AND SELF-MAINTENANCE
Granted: July 15, 2010
Application Number:
20100179723
Information associated with vehicle components and sub-systems is monitored by an on-board module, and associated data, either processed or raw, is telematically transmitted to a remote data center by wireless communications. The remote data center archives the received data in a database for each separate vehicle that is part of the system. The remote data center analyzes the data to ascertain whether the data indicates a usage pattern and/or vehicle condition that may have a…
METHOD OF MANAGING MULTIPLE VEHICLE ANTENNAS
Granted: July 1, 2010
Application Number:
20100164790
A system and method of managing multiple vehicle antennas. Wireless signals to and from the vehicle are communicated via a primary antenna system having one or more antennas mounted in a housing on the vehicle. Operation of the primary antenna system is monitored so that, if the primary antenna system is broken or otherwise stops working properly, the system switches to a secondary antenna system housed in a separate location on the vehicle.
VOICE FALLBACK STRATEGY FOR VEHICLE ORIGINATED CELLULAR COMMUNICATION TO A CALL CENTER
Granted: July 1, 2010
Application Number:
20100167702
A system and method for making vehicle originated calls to a telematics service provider or other call center. The method includes identifying a call type associated with a desired wireless communication of speech or data to the call center, and then carrying out one of a number of different call connection processes depending on the call type. For voice channel cellular connections, an in-band modem cellular connection is preferably established in most instances using a connection retry…
VEHICLE ORIGINATED CELLULAR COMMUNICATION TO A CALL CENTER
Granted: July 1, 2010
Application Number:
20100167721
A system and method for making vehicle originated calls to a telematics service provider or other call center. The method includes identifying a call type associated with a desired wireless communication of speech or data to the call center, and then carrying out one of a number of different call connection processes depending on the call type. For voice channel cellular connections, an in-band modem cellular connection is preferably established in most instances using a connection retry…
PRIMARY CONNECTION STRATEGY FOR VEHICLE ORIGINATED CELLULAR COMMUNICATION TO A CALL CENTER
Granted: July 1, 2010
Application Number:
20100167722
A system and method for making vehicle originated calls to a telematics service provider or other call center. The method includes identifying a call type associated with a desired wireless communication of speech or data to the call center, and then carrying out one of a number of different call connection processes depending on the call type. For voice channel cellular connections, an in-band modem cellular connection is preferably established in most instances using a connection retry…
VOICE CHANNEL DATA CONNECTION RETRY STRATEGY
Granted: July 1, 2010
Application Number:
20100167727
A system and method for making vehicle originated calls to a telematics service provider or other call center. The method includes identifying a call type associated with a desired wireless communication of speech or data to the call center, and then carrying out one of a number of different call connection processes depending on the call type. For voice channel cellular connections, an in-band modem cellular connection is preferably established in most instances using a connection retry…
SECONDARY CONNECTION STRATEGY FOR VEHICLE ORIGINATED CELLULAR COMMUNICATION TO A CALL CENTER
Granted: July 1, 2010
Application Number:
20100167737
A system and method for making vehicle originated calls to a telematics service provider or other call center. The method includes identifying a call type associated with a desired wireless communication of speech or data to the call center, and then carrying out one of a number of different call connection processes depending on the call type. For voice channel cellular connections, an in-band modem cellular connection is preferably established in most instances using a connection retry…
TERTIARY CONNECTION STRATEGY FOR VEHICLE ORIGINATED CELLULAR COMMUNICATION TO A CALL CENTER
Granted: July 1, 2010
Application Number:
20100167745
A system and method for making vehicle originated calls to a telematics service provider or other call center. The method includes identifying a call type associated with a desired wireless communication of speech or data to the call center, and then carrying out one of a number of different call connection processes depending on the call type. For voice channel cellular connections, an in-band modem cellular connection is preferably established in most instances using a connection retry…
VEHICLE TELEMATICS COMMUNICATION FOR WELL-BEING CHECKS
Granted: June 24, 2010
Application Number:
20100159869
A method and system for attempting contact with a person via a vehicle telematics unit. The method carried out by the system involves receiving a request for well-being check of a person, placing a call to that person's vehicle, and performing a well-being check if the person answers the call. If the call is not answered, then the method further involves setting a vehicle trigger, presenting a well-being check message to the occupant upon occurrence of the trigger, receiving a return…
METHOD OF COMMUNICATING VEHICLE MESSAGES USING SHORT MESSAGE SYSTEM MESSAGES
Granted: June 24, 2010
Application Number:
20100161167
A system and method for communicating reportable vehicle events via SMS messages. The method carried out by the system includes storing a user-provided contact at a vehicle, monitoring a plurality of vehicle conditions, detecting that one of the vehicle conditions has become a reportable vehicle condition, and sending a short-message service (SMS) message to the stored contact based on the determination, wherein the SMS message includes information associated with the reportable vehicle…
METHOD OF COMMUNICATING BUSINESS CONTACT INFORMATION TO A WIRELESS USER
Granted: June 24, 2010
Application Number:
20100159894
A method for providing business services to a customer via a wireless device used by the customer. The method includes asking a customer for a wireless telephone number associated with a wireless device used by the customer, receiving the wireless telephone number, storing the wireless telephone number, and sending the customer a short message service (SMS) message to the wireless telephone number, wherein the SMS message contains a phone number or universal resource locator (URL) that…
ON-LINE VEHICLE MANAGEMENT SYSTEM
Granted: June 17, 2010
Application Number:
20100152960
An on-line vehicle management system includes a vehicle group having a plurality of vehicles and an in-vehicle telematics unit in each vehicle. A call center is in selective operative communication with each telematics unit and an Internet-enabled program. The call center receives vehicle data from each vehicle in response to a predetermined trigger, and stores the received data in a database. The Internet-enabled program includes a Gregorian calendar with spreadsheet functionality. The…
REMOTE MANAGEMENT OF VEHICLE MODULES BASED ON GEOGRAPHIC LOCATION
Granted: June 3, 2010
Application Number:
20100138080
A method for remotely managing a module of a vehicle includes the steps of determining a position of the vehicle, and implementing a remote management request for the module on the condition that the position of the vehicle is approved for remote management.
METHOD AND SYSTEM OF MONITORING AND RETRIEVING DEVICE USAGE
Granted: April 22, 2010
Application Number:
20100100441
A method and system for monitoring and retrieving device usage for a device at a vehicle including storing a vehicle data record in the telematics unit, monitoring the device usage for device data, storing the device data at the vehicle, requesting the telematics unit to upload the device data, and transmitting the device data from the telematics unit to a remote location. At least one of the monitoring and the requesting is performed in accordance with the vehicle data record.
METHOD FOR REDUCING NON-VALUE ADDED TIME BETWEEN CALLS SERVICED AT A CALL CENTER
Granted: April 1, 2010
Application Number:
20100080377
A method for reducing non-value added time between calls serviced at a call center includes selectively enabling an after-call-work state that is configured to be activated during a call from a subscriber vehicle when an advisor at the call center indicates a need for the after-call-work state. If the advisor does not activate the after-call-work state during the call, then upon completion of the call, automatically setting an operator station of the advisor to a call ready state. If,…
SYSTEM AND METHOD FOR INDIVIDUALLY UPDATING A LOCATION-BASED GEOMETRIC BOUNDARY OF A SUBSCRIBER VEHICLE
Granted: April 1, 2010
Application Number:
20100082245
A system and method for individually updating a location-based geometric boundary of a subscriber vehicle that is one of many subscriber vehicles are disclosed herein. The method includes obtaining a garage address of the subscriber vehicle, and determining a location-based geometric boundary of the subscriber vehicle from at least the garage address. The method further includes monitoring at least one of a service event including at least a vehicle registration event, a driving…
METHOD OF MANAGING A SCHEDULE-BASED SOFTWARE PACKAGE UPDATE
Granted: April 1, 2010
Application Number:
20100082559
A method of managing the updating of a vehicle software configuration includes establishing a temporal period, identifying a software package, determining if that vehicle does not have the identified software package, wirelessly sending the software package from a central facility to the vehicle during the temporal period, and storing the software package at the vehicle.
METHOD OF DIALING PHONE NUMBERS USING AN IN-VEHICLE SPEECH RECOGNITION SYSTEM
Granted: March 25, 2010
Application Number:
20100076764
A method of dialing phone numbers using an in-vehicle speech recognition system includes receiving speech input at a vehicle, separating the speech input into a word segment and a digit segment, identifying the letters in a word segment, converting the letters in the word segment to digits, and operating an alphanumeric keypad based on the digit speech segment and the converted word segment.
