METHODS AND SYSTEMS FOR ROUTING CALLS AT A CALL CENTER BASED ON SPOKEN LANGUAGES
Granted: October 18, 2012
Application Number:
20120264395
Various examples of a methods and systems are disclosed herein for routing calls at a call center based on spoken languages. In one example, a method includes, but is not limited to, receiving, by a call center, information indicating a request for assistance from a driver of a vehicle and information indicating one or more languages spoken by the driver. The call center automatically identifies an available advisor who speaks at least one language spoken by the driver. The call center…
ODOMETER VERIFICATION AND REPORTING USING A TELEMATICS-EQUIPPED VEHICLE
Granted: October 18, 2012
Application Number:
20120262283
A system and method for providing an odometer verification for a vehicle. The method carried out by the system includes the steps of: (a) receiving authorization from a customer to periodically store odometer information obtained from the customer's vehicle; (b) configuring at least one processing device such that it automatically stores odometer readings and associated correlation parameter values for the vehicle; (c) receiving a request for an odometer verification; (d) analyzing the…
TELEMATICS SYSTEMS AND METHODS WITH MULTIPLE ANTENNAS
Granted: October 11, 2012
Application Number:
20120258705
Vehicle telematics systems and methods for vehicle telematics systems are provided. The telematics system includes a first antenna, a second antenna, and a processing device. The first antenna is disposed at a first location on the vehicle. The second antenna is disposed at a second location on the vehicle. The second location is remote from the first location. The processing device is coupled to the first antenna and the second antenna. The processing device is configured to monitor a…
OTA INITIATION METHOD FOR TELEMATICS SYSTEM IN 2G GSM/3G WCDMA NETWORK
Granted: October 11, 2012
Application Number:
20120258725
The described method and system provide for over-the-air configuration of a telematics-equipped vehicle by wireless carriers and telematics service providers (TSPs). Regardless of whether a telematics-equipped vehicle has been provisioned for cellular service or not, the TSP and wireless carrier may control undesirable location updating from the vehicle, for example, by setting certain triggers or conditions upon the telematics unit before processing location updates provided by the…
METHOD OF USING A SMART PHONE AS A TELEMATICS DEVICE INTERFACE
Granted: October 4, 2012
Application Number:
20120252364
A system and method for controlling a vehicle telematics unit via a smart phone using the steps of: storing a software application for remotely controlling the telematics unit at the smart phone; using the stored software application to communicatively connect the smart phone with the telematics unit via a short-range wireless communication link; receiving data from the telematics unit that is used to display a menu of telematics service selections at the smart phone; receiving a…
Mobile Application DRx Synchronization with Embedded Vehicle Hardware
Granted: September 27, 2012
Application Number:
20120243528
The described method and system provide for synchronizing a mobile application on a mobile device with a DRx (discontinuous receive) schedule of a vehicle. When the vehicle ignition is turned off, a telecommunications unit on the vehicle sends a synchronization message to the mobile device, which allows the mobile application to synchronize with the DRx schedule of the vehicle. The DRx schedule includes a standby mode, a cyclic mode, and a powered down mode for the vehicle, and user…
Telematics Provisioning System for Deactivated Devices
Granted: September 27, 2012
Application Number:
20120244816
The disclosed invention provides a system and method for efficiently establishing a data call connection from a TSP call center to deactivated telematics units without a subscriber profile being in an HLR or VLR and without the use of a “500” number. An equipment identifier associated with a deactivated telematics unit may be delivered to the wireless network provider, and a calling line ID based on the equipment identifier and a common number for deactivated telematics units may be…
MEID-BASED PAGING TO REACH DE-ACTIVATED TELEMATICS MODULES
Granted: September 27, 2012
Application Number:
20120244850
A method of operating a telematics unit includes replacing a mobile identification number (MIN) or a mobile dialed number (MDN) stored in a telematics unit with a temporary geographical mobile identification number (GMIN) that prevents the telematics unit from using all of its features; associating the GMIN with a mobile equipment identification number (MEID) of the vehicle telematics unit; storing the associated GMIN and MEID at a central facility; paging the telematics unit using the…
SPEECH RECOGNITION DEPENDENT ON TEXT MESSAGE CONTENT
Granted: September 27, 2012
Application Number:
20120245934
A method of automatic speech recognition. An utterance is received from a user in reply to a text message, via a microphone that converts the reply utterance into a speech signal. The speech signal is processed using at least one processor to extract acoustic data from the speech signal. An acoustic model is identified from a plurality of acoustic models to decode the acoustic data, and using a conversational context associated with the text message. The acoustic data is decoded using…
DETECTING A TIRE ROTATION ON A TELEMATICS-EQUIPPED VEHICLE
Granted: September 20, 2012
Application Number:
20120235807
A system and method for detecting a rotation of the vehicle tires between different wheel locations. The method carried out by the system involves obtaining and storing TPM sensor identification numbers and their corresponding tire locations. Next, the system checks the sensors periodically to determine if any of the sensors have changed tire location. Based on that change, the system determines if a tire rotation has occurred; for example, by matching changes in sensor positions with…
VEHICLE TELEMATICS COMMUNICATION FOR PROVIDING HANDS-FREE WIRELESS COMMUNICATION
Granted: September 13, 2012
Application Number:
20120231821
A system and method for providing a vehicle occupant with hands-free usage of text messaging services over a mobile phone via a vehicle telematics unit. The method enables a vehicle occupant to send and receive communication messages such as text messages in a hands-free manner. For sending text messages, a spoken communication message is received from the occupant at the vehicle and sent to a call center for conversion to a text message using a speech to text server. The converted text…
SLOT ANTENNA IN A SOLAR-REFLECTIVE GLAZING
Granted: August 30, 2012
Application Number:
20120218154
The described method and system provide an antenna feed for a slot antenna that may be patterned into a solar-reflective glazing layer with a virtual ground that is a short electrical distance from the antenna. One implementation of the present invention provides an antenna feed for a slot antenna patterned into the solar-reflective glazing used in a vehicle windshield. Because the antenna feed may incorporate a virtual ground that is a short electrical distance from the slot antenna,…
CALL TRANSFER PROCESS AND SYSTEM
Granted: August 30, 2012
Application Number:
20120219142
A call transfer process involves receiving a voice call at a call center from a caller, and initially servicing the voice call by a call center advisor. The servicing includes obtaining information from the caller pertaining to a purpose for which the voice call was made. Via the advisor, the method further involves answering at least one question pertaining to the voice call, where the question(s) is/are generated by a computer program run by a processor connected to an advisor…
VEHICLE HMI REPLACEMENT
Granted: August 30, 2012
Application Number:
20120221188
The described method and system provide for a removable computing device as part of a HMI of a vehicle which may be utilized to provide consumers with a personalized driving experience, comprehensive infotainment services, and a more sophisticated avenue for third parties to interact with the consumer. Specifically, the computing device may be a tablet computer, and may communicate with vehicle components wirelessly or through a wired connection and through a communications gateway or…
METHOD OF MONITORING A VEHICLE DRIVER
Granted: August 23, 2012
Application Number:
20120215403
A method of monitoring a vehicle driver involves monitoring any of an eye or facial position of the vehicle driver via a tracking device operatively disposed in a vehicle that is then-currently in operation. Based on the monitoring, via a processor operatively associated with the tracking device, the method further involves determining that the eye or facial position of the vehicle driver is such that the vehicle driver's eyes are, or the vehicle driver's face is focused on an object…
USER-SPECIFIC CONFIDENCE THRESHOLDS FOR SPEECH RECOGNITION
Granted: August 16, 2012
Application Number:
20120209609
A method of automatic speech recognition includes receiving an utterance from a user via a microphone that converts the utterance into a speech signal, pre-processing the speech signal using a processor to extract acoustic data from the received speech signal, and identifying at least one user-specific characteristic in response to the extracted acoustic data. The method also includes determining a user-specific confidence threshold responsive to the at least one user-specific…
System and Method for Automatically Managing Current Draw from A Telematics Device in Transit
Granted: August 2, 2012
Application Number:
20120193981
The described method and system provide for reduction of the current draw from a vehicle battery caused by a telematics unit while the vehicle is in transit. By programming the telematics unit with instructions to ignore the awake algorithm or awake parameters while the vehicle is being shipped, or by programming the telematics unit to apply a different set of load-saving awake parameters while the vehicle is being shipped, the current draw from the vehicle battery caused by the…
Hands Free Calling System for Telematics Users Using A Network-Based Pre-Pay System
Granted: August 2, 2012
Application Number:
20120196564
The described invention provides a method and system for allowing subscribers of a telematics service provider (TSP) to make hands-free phone calls within their vehicles through a telematics unit over a network or hardware-based pre-pay system, wherein the telematics unit or a wireless network provider associated with the TSP controls the ingoing and outgoing hands-free calling (HFC) processes. The wireless network provider, through its system at a remote call center or through the…
Global Automatic Cellular Provisioning
Granted: August 2, 2012
Application Number:
20120196585
The described method and system provide for the provisioning of a telematics unit on a telematics-equipped vehicle with cellular service information without pre-loading the information during manufacture of the vehicle or telematics unit. A telematics unit may be manufactured without cellular service information (e.g. MIN, MDN, carrier information) pre-loaded. At the vehicle assembly plant where the telematics unit is installed on a vehicle, the assembly plant's programming system may…
MAPPING OBSTRUENT SPEECH ENERGY TO LOWER FREQUENCIES
Granted: August 2, 2012
Application Number:
20120197643
A speech signal processing system and method which uses the following steps: (a) receiving an utterance from a user via a microphone that converts the utterance into a speech signal; and (b) pre-processing the speech signal using a processor. The pre-processing step includes extracting acoustic data from the received speech signal, determining from the acoustic data whether the utterance includes one or more obstruents; estimating speech energy from higher frequencies associated with the…
