INTELLIGENT QUERY AUTO-COMPLETION SYSTEMS AND METHODS
Granted: July 27, 2023
Application Number:
20230237053
Systems and methods are described for training a large language model with query auto-completion training data and automatically generating query auto-completion training data in an interactive GUI. A computing system continuously trains and refines a large language model utilizing masking techniques to on complex software-related queries. The computing system is further configured to utilize the large language model to provide complex software-related query suggestions to users…
PHISHING DETECTION AND MITIGATION
Granted: July 13, 2023
Application Number:
20230224326
Described herein are example implementations for handling of phishing attempts. A system receives a request to perform an electronic transaction, with the request including information regarding a user account. The system generates one or more probabilities of the request being valid based on the request and processing of a plurality of electronic transactions associated with one or more user accounts, identifies whether the request is valid based on the one or more probabilities, and in…
MACHINE LEARNING FOR IMPROVING MINED DATA QUALITY USING INTEGRATED DATA SOURCES
Granted: July 13, 2023
Application Number:
20230222524
A processor may receive user interaction data of a user for a plurality of electronically-presented offers. The processor may generate a plurality of labels, the generating comprising generating a label for each respective offer according to a comparison of the quality of the user interactions of the respective offer to the frequency of the user interactions of the respective offer. Each label may be a positive label or a negative label. The processor may determine whether the generating…
METHODS AND SYSTEMS FOR GENERATING PROBLEM DESCRIPTION
Granted: July 13, 2023
Application Number:
20230222292
A computing system identifies an incoming voice call from a user device to an agent device associated with the computing system. The computing system generates a transcription of the incoming voice call using one or more natural language processing techniques. The computing system extracts a problem description from the transcription. The problem description indicates a topic for the incoming voice call. A first machine learning model estimates a situation vector from the problem…
SYSTEMS AND METHODS FOR WORKFLOW BASED APPLICATION TESTING IN CLOUD COMPUTING ENVIRONMENTS
Granted: July 13, 2023
Application Number:
20230222052
A testing system and method for testing application code against various failure scenarios. The testing system and method generate a test workflow including test source code implementing a series of actions that affect an application component and or an infrastructure component included in application code. The testing system and method execute the test workflow to determine the performance of the application code during one or more failure scenarios caused by the series of actions…
AUTOMATIC DETECTION OF PERSONAL IDENTIFIABLE INFORMATION
Granted: July 6, 2023
Application Number:
20230214522
Described herein are example implementations for the automatic detection and handling of personal identifiable information (PII) in electronic records. In some aspects, a system receives one or more computer readable logs of information for one or more computer services, with each log including a string of characters. The system performs one or more string search algorithm based operations on the entirety of the one or more strings of the one or more computer readable logs to identify a…
MULTI-CHANNEL HYBRID MODELS FOR EFFICIENT ROUTING
Granted: June 29, 2023
Application Number:
20230208975
Systems and methods are used to generate contact type predictions that route user customer service requests within a support platform. The contact type predictions are generated using a hybrid model that includes a deep learning component and a business logic component. The deep learning component may generate a multi-channel output based on text features and context features. The multi-channel output is modified based on one or more business rules to generate the contact type…
METAMODELING FOR CONFIDENCE PREDICTION IN MACHINE LEARNING BASED DOCUMENT EXTRACTION
Granted: June 29, 2023
Application Number:
20230205987
A document extraction system executed by a processor, may process documents using manual and automated systems. The document extraction system may efficiently route tasks to the manual and automated systems based on a predicted probability that the results generated by the automated system meet some baseline level of accuracy. To increase document processing speed, documents having a high likelihood of accurate automated processing may be routed to an automated system. To ensure a…
METHOD AND SYSTEM OF AUTOMATICALLY PREDICTING ANOMALIES IN ONLINE FORMS
Granted: June 29, 2023
Application Number:
20230205756
A computer-implemented system and method for predicting and flagging an anomaly entered in a digital form. A server computing device classifies a plurality of data fields of the digital form to identify a set of non-zero value data fields; and obtains an anomaly detection model comprising a statistical tree structure associated with the data field of the digital form. The server computing device receives datasets including a target value of a data field and values of a set of cohorting…
SIGNAL PROCESSING AND REPORTING
Granted: June 22, 2023
Application Number:
20230196029
A processor may generate a cluster of at least two (or any other minimal cluster size) of a plurality of vectors using a density-based clustering algorithm. The generating may include optimizing at least one hyperparameter of the density-based clustering algorithm by minimizing a loss function to increase a cluster count and decrease a cluster variance. The processor may select a vector closest to the center of the cluster as a representative vector.
EXTRACTING EXPLAINABLE CORPORA EMBEDDINGS
Granted: June 22, 2023
Application Number:
20230196019
A method extracts explainable corpora embeddings. The method includes constructing a graph with nodes representing terms from a text sequence and edges that include pointwise values generated between pairs of terms. The method further includes generating a rank vector from the graph. Elements of the rank vector correspond to the edges of the graph. A rank value, of the rank values, corresponds to a term from the text sequence. The method further includes selecting the term by comparing…
Multi-Device, Multi-Model Categorization System
Granted: June 22, 2023
Application Number:
20230195931
A system includes a categorization application including a personal categorization model for execution on a user device, the personal categorization model configured to assign a personal assigned category and a personal assigned categorization confidence value to transaction record. The system also includes a global categorization model executing on a central server. The global categorization model is configured to receive the transaction record from the user device, and process the…
REAL-TIME CRAWLING
Granted: June 22, 2023
Application Number:
20230195806
Systems and methods for updating a data catalog in real-time with changes to metadata are disclosed. An example method may be performed by one or more processors of a system and include detecting changes to metadata in a metadata store, generating an event queue indicating a plurality of change events associated with system objects based on the changes, each of the plurality of change events indicating a number of event attributes and a system object associated with the change event,…
SYSTEMS AND METHODS FOR STRUCTURING DATA
Granted: June 22, 2023
Application Number:
20230195706
Systems and methods are provided to structure event description data.
ENRICHED HIGH FIDELITY METRICS
Granted: June 22, 2023
Application Number:
20230195554
A method including receiving events from different data sources for a service automatically executing in an enterprise system. A first event is enriched by providing the first event with first metadata that associates the first event with a first application used by the service. The first event is assigned to a time slice associated with the first application. A second event is enriched in a similar manner. A correlation graph of nodes and edges is built using the enriched events, with…
Last Mile Churn Prediction
Granted: June 22, 2023
Application Number:
20230195476
A method implements last mile churn prediction. The method includes retrieving data during a user session in response to a trigger. The data includes a list of screen identifiers and a corresponding list of timestamps. The method further includes converting the list of timestamps to a list of time deltas. The list of time deltas includes a time delta that identifies an amount of time between two timestamps of the list of timestamps. The method further includes generating a churn risk…
OPTICAL CHARACTER RECOGNITION QUALITY EVALUATION AND OPTIMIZATION
Granted: June 15, 2023
Application Number:
20230186661
A processor may receive an image and determine a number of foreground pixels in the image. The processor may obtain a result of optical character recognition (OCR) processing performed on the image. The processor may identify at least one bounding box surrounding at least one portion of text in the result and overlay the at least one bounding box on the image to form a masked image. The processor may determine a number of foreground pixels in the masked image and a decrease in the number…
INSTANT CONFERENCING SYSTEM
Granted: June 8, 2023
Application Number:
20230179643
A method including receiving, at a platform and from a first user using a first user device, selection of a uniform resource indicator (URI) unique to a second user using a second user device. The method also includes generating, automatically by the platform in response to receiving the URI, a conference session unique to the first user and the second user. The method also includes transmitting, automatically by the platform, a message to the second user, the message indicating that the…
CONFIGURATION MANAGEMENT OF CLOUD RESOURCES FOR MULTIPLE PROVIDERS AND FRAMEWORKS
Granted: June 8, 2023
Application Number:
20230179541
Systems and methods for synchronizing cloud resources are disclosed. An example method may include receiving a first request to synchronize first target cloud resources to a first specified state defined in a configuration repository, generating one or more first configuration commands corresponding to the first request, the one or more first configuration commands associated with a first cloud provider and a first cloud configuration framework, and executing the one or more first…
AUTOMATIC CUSTOMER FEEDBACK SYSTEM
Granted: May 18, 2023
Application Number:
20230153868
A computing system monitors interaction of a user with a dialog in an application executing on a user device associated with the user. The user is executing a workflow associated with the dialog. The computing system determines a time the user spent executing the workflow associated with the dialog based on the monitoring. The computing system determines whether the user successfully executed the workflow based on the monitoring. The computing system generates a time flow metric for the…
