Knowledge engine module collections
Granted: November 14, 2023
Patent Number:
11816583
Certain aspects of the present disclose provide techniques for generating a knowledge engine module collection. Techniques for generating the module collection include receiving input data comprising a first identifier, a second identifier, and a third set of fields. Based on the input data, a UI builder tool can retrieve a first set of artifact files and a second set of artifact files corresponding to a first module and a second module. The UI builder tool can generate a third set of…
Multi-channel hybrid models for efficient routing
Granted: November 14, 2023
Patent Number:
11818297
Systems and methods are used to generate contact type predictions that route user customer service requests within a support platform. The contact type predictions are generated using a hybrid model that includes a deep learning component and a business logic component. The deep learning component may generate a multi-channel output based on text features and context features. The multi-channel output is modified based on one or more business rules to generate the contact type…
Systems and methods for blocking decryption capabilities in symmetric key encryption
Granted: November 14, 2023
Patent Number:
11818260
Systems and methods that may be used to provide policies and protocols for blocking decryption capabilities in symmetric key encryption using a unique protocol in which key derivation may include injecting a random string into each key derivation. For example, a policy may be assigned to each client device indicating whether the client device has been assigned encryption only permission or full access permission to both encrypt and decrypt data. The disclosed protocol prevents client…
Trustworthy data exchange using distributed databases
Granted: November 14, 2023
Patent Number:
11818253
The present disclosure relates to a trustworthy data exchange. Embodiments include receiving, from a device, a query, wherein the query comprises a question. Embodiments include identifying particular information related to the query. Embodiments include receiving credentials from a user for retrieving the particular information related to the query. Embodiments include retrieving, using the credentials, the particular information related to the query from one or more data repositories…
Method and apparatus for predicting experience degradation events in microservice-based applications
Granted: November 14, 2023
Patent Number:
11818196
Techniques are disclosed to predict experience degradation in a microservice-based application comprising a plurality of microservices. Quality of service metrics are derived for each node from the historical event log data of nodes forming a plurality of directed acyclic graph (DAG) paths in the multiple-layer nodes. A clustering model clusters the plurality of quality of service metrics according to multiple levels of quality of experience and determines respective value ranges of each…
Ensemble of machine learning models for real-time predictions in expert electronic chats
Granted: November 14, 2023
Patent Number:
11817088
An ensemble of machine learning models used for real-time prediction of text for an electronic chat with an expert user. A global machine learning model, e.g., a transformer model, trained with domain specific knowledge makes a domain specific generalized prediction. Another machine learning model, e.g., an n-gram model, learns the specific style of the expert user as the expert user types to generate more natural, more expert user specific text. If specific words cannot be predicted…
Region proposal networks for automated bounding box detection and text segmentation
Granted: November 14, 2023
Patent Number:
11816883
A processor may generate a plurality of intermediate feature layers of an image using convolutional neural network (CNN) processing. For each intermediate feature layer, the processor may generate a plurality of text proposals using a region proposal network (RPN). Each text proposal may comprise a portion of the intermediate feature layer that is predicted to contain text. The processor may perform OCR processing on image data within a plurality of regions of the image to generate a…
Heterogeneous graph embedding
Granted: November 14, 2023
Patent Number:
11816718
A computer-implemented system and method for generating heterogeneous graph feature embeddings for feature learning and prediction. An application server may receive and process a plurality of feature datasets to generate a graph data structure comprising a plurality of interconnected transaction pairs. The application server processes the graph data structure to determine a first-order transaction pair corresponding to a maximum transaction frequency based on a user identifier; executes…
System and method for predicting personalized payment screen architecture
Granted: November 14, 2023
Patent Number:
11816711
A computer-implemented method and system are provided to utilize machine learning technology to process user financial transaction data to predict a personalized payment screen architecture. A plurality of feature datasets associated with transaction data of a plurality of electronic invoices are obtained by a computing device. Each feature dataset comprises a plurality of features, a payment screen and a payment method configured to be presented on at least one payment screen. The…
Personalized approach to modeling users of a system and/or service
Granted: November 14, 2023
Patent Number:
11816687
Dynamic state-space modeling within a special purpose hardware platform to determine non-conversion risks for each trial user and churn risks for each active subscriber having exhibited a sequence of behaviors. The state-space model may be operable to determine a loss risk for each of a provider's active trial users and/or subscribers.
Composite machine learning system for label prediction and training data collection
Granted: November 14, 2023
Patent Number:
11816544
The present disclosure provides a composite machine learning system for a transaction labeling service. A transaction labeling service receives at least one descriptive string describing a transaction associated with a user. The service identifies a preliminary grouping from a generalized scheme. The service extracts a set of N-grams from the descriptive string and converts the N-grams and the preliminary grouping into a set of features. A machine learning model determines a label from a…
Third party integration of plugins and widgets
Granted: November 14, 2023
Patent Number:
11816492
This disclosure relates to widget integration. Embodiments include receiving a workflow definition specifying one or more widgets to be loaded into a shell executing within a given application, the shell comprising a runtime environment, the one or more widgets comprising at least a first cross-platform widget. Embodiments include instantiating the runtime environment for the first cross-platform widget, the runtime environment including a bridge interface for facilitating communications…
Metamodeling for confidence prediction in machine learning based document extraction
Granted: November 14, 2023
Patent Number:
11816430
A document extraction system executed by a processor, may process documents using manual and automated systems. The document extraction system may efficiently route tasks to the manual and automated systems based on a predicted probability that the results generated by the automated system meet some baseline level of accuracy. To increase document processing speed, documents having a high likelihood of accurate automated processing may be routed to an automated system. To ensure a…
Automated data classification error correction through spatial analysis using machine learning
Granted: November 14, 2023
Patent Number:
11816427
Aspects of the present disclosure provide techniques for automated data classification error correction through machine learning. Embodiments include receiving a set of predicted labels corresponding to a set of consecutive text strings that appear in a particular order in a document, including: a first text string corresponding to a first predicted label; a second text string that follows the first text string in the particular order and corresponds to a second predicted label; and a…
Anomaly detection in event-based systems using image processing
Granted: November 14, 2023
Patent Number:
11816187
At least one processor may capture a plurality of image snapshots containing information about a monitored system at a plurality of sequential times, each snapshot having the same vertical and horizontal dimensions. The processor may label the plurality of image snapshots as indicative of an event that took place in the monitored system, may receive additional data describing the event, may cluster the labeled plurality of image snapshots and the additional data using at least one…
Systems and methods for unified graph database querying
Granted: November 14, 2023
Patent Number:
11816160
A unified graph query system provides an abstraction layer that increases the interoperability of different graph technologies by exposing graphs stored in graph databases using a unified query language. The abstraction layer generates graph models for each of the available graph databases and extracts a graph component and other source data used to identify the source of the data requested by a query. The unified graph query system executes the query across the multiple graphs included…
Context-dependent event cleaning and publication
Granted: November 7, 2023
Patent Number:
11809390
Systems and methods for cleaning and publishing event messages. An example method includes receiving messages corresponding to a plurality of events, identifying, for a first event of the plurality of events, one or more changed tables, assigning an event type to the first event based at least in part on the one or more changed tables, and publishing the first event on an event streaming platform.
Machine learning model with layer level uncertainty metrics
Granted: November 7, 2023
Patent Number:
11809976
Systems and methods are disclosed for classifying objects by a machine learning (ML) model. The ML model includes one or more layer level classification models to generate classifications and uncertainty metrics in the classifications and a meta-model to generate a final classification and confidence based on the underlying classifications and uncertainty metrics. In some implementations, the ML model provides an object to be classified to one or more layer level classification models,…
Topic focused related entity extraction
Granted: November 7, 2023
Patent Number:
11809477
This disclosure relates to extracting entities from unstructured text. The unstructured text is segmented into structured segments with one or more instances, that belong to different topics, with a topic segmentation model. Each instances of the structured segment is operated on by an entity extraction model to extract entities, and the extracted entities associated with each topic is produced in a computer-readable format. The relations between extracted entities associated with each…
System to convert natural-language financial questions into database queries
Granted: November 7, 2023
Patent Number:
11809419
Systems of the present disclosure generate database queries for financial information requested in a natural-language form. A natural-language processing (NLP) financial aggregator receives a request for financial information and extracts NLP features of the request, including keywords. The NLP financial aggregator determines a type of the request based on the features and creates a query in a database-query language for the financial information based on the type and on the features.…
