ServiceSource Profile

ServiceSource Patent Grants

User interface and underlying data analytics for customer success management

Patent Number 11488086 - November 1, 2022

Approaches relating to customer service management for recurring revenue assets are described. A CSM application or other CSM software tool…

User task focus and guidance for recurring revenue asset management

Patent Number 10769711 - September 8, 2020

A consistent approach to managing opportunities, quotes, and bookings activities can be managed through the use of a recurring revenue asset…

Provenance tracking and quality analysis for revenue asset management data

Patent Number 10430435 - October 1, 2019

In a recurring revenue management system, a first unit of data and a second unit of data is received. Content is extracted from the first unit…

Inbound and outbound data handling for recurring revenue asset management

Patent Number 10078677 - September 18, 2018

In a recurring revenue management system, it can be determined that a unit of data received at the recurring revenue management system from an…

Visual representations of recurring revenue management system data and predictions

Patent Number 9984138 - May 29, 2018

Visual representations of recurring revenue management system data and predictions are disclosed. A user interface is generated for an…

ServiceSource Patent Applications

ASSET DATA MODEL FOR RECURRING REVENUE ASSET MANAGEMENT

Application Number 20170243142 - August 24, 2017

Data relevant to a predefined data object of a set of predefined data objects can be extracted from a unit of date received at a recurring…

USER INTERFACE AND UNDERLYING DATA ANALYTICS FOR CUSTOMER SUCCESS MANAGEMENT

Application Number 20160189082 - June 30, 2016

Approaches relating to customer service management for recurring revenue assets are described. A CSM application or other CSM software tool…

MULTI-TIER CHANNEL PARTNER MANAGEMENT FOR RECURRING REVENUE SALES

Application Number 20140156343 - June 5, 2014

A system and method for multi-tier channel partner management for recurring revenue sales are disclosed. A plurality of tiers related to a…

PREDICTIVE MODEL OF RECURRING REVENUE OPPORTUNITIES

Application Number 20140122176 - May 1, 2014

A set of offers for renewal of service assets within a sales period can be differentiated. A set of parameters representative of each offer in…

RECURRING REVENUE ASSET SALES OPPORTUNITY GENERATION

Application Number 20140122240 - May 1, 2014

A filtered set of service assets can be selected for use as a source population for opportunity generation in a recurring revenue management…

ServiceSource Federal Litigation Filings

McPherson v. ServiceSource Inc.

North Carolina Eastern District Court - June 26, 2023

Pickett v. Servicesource Employment Services, Inc. et al

North Carolina Eastern District Court - December 16, 2021

Flint v. ServiceSource Delaware, Inc.

Tennessee Middle District Court - April 1, 2021

KEENER v. SERVICE SOURCE INC.

District Of Columbia District Court - January 30, 2019

Roy v. Service Source Incorporation

Missouri Eastern District Court - August 13, 2018

ServiceSource Federal District Court Decisions

Bona Fide Conglomerate, Inc. v. SourceAmerica et al

California Southern District Court - March 26, 2019

ORDER Granting in Part and Denying in Part 527 SourceAmerica's Motion for Summary Judgment or, Alternatively, Partial Summary…

Bona Fide Conglomerate, Inc. v. SourceAmerica et al

California Southern District Court - March 26, 2019

ORDER Granting in part and Denying in Part Bona Fide's 561 Motion to Exclude the Testimony of Mary Karen Wills; Granting in Part and…

Cartagena v. Service Source, Inc.

Pennsylvania Middle District Court - January 29, 2019

ORDER granting pltf's motion 82 to compal Ms. Brown's attendance @ trial, direcing pltf to serve copy of this order & the…

Cartagena v. Service Source, Inc.

Pennsylvania Middle District Court - January 29, 2019

MEMORANDUM (Order to follow as separate docket entry) re: letter briefs, trial matters, pltf's MTD 81 . (See memo for complete details.)…

Cartagena v. Service Source, Inc.

Pennsylvania Middle District Court - January 29, 2019

ORDER (Memorandum 92 filed previously as separate docket entry) - It is hereby ORDERED that: 1. Request to dismiss pltf's hostile work…

ServiceSource State Court Decisions

Cartagena v. Service Source, Inc.

Pennsylvania Pennsylvania Middle District Court - September 6, 2018

MEMORANDUM OPINION AND ORDER - IT IS ORDERED that the plaintiffs Motion for Sanctions (Doc. 35 ), is GRANTED and the defendant Service Source,…

SERVICE SOURCE INC V DHL EXPRESS (USA) INC

Michigan Court of Appeals Unpublished - July 11, 2013