Scalable request authorization
Granted: September 24, 2024
Patent Number:
12101376
A method scalably authorizes requests. A request to authorize access to a resource is received. A plurality of policies controlling the request is identified. The plurality of policies are concurrently processed. A decision for a policy is received. The decision is of a plurality of decisions corresponding to the plurality of policies. The policy is of the plurality of policies. The decision is determined using a machine learning model and the request. An aggregate decision is generated…
Using blockchain to improve standards compliance
Granted: September 24, 2024
Patent Number:
12100013
Certain aspects of the disclosure provide a method for transferring an achievement token, comprising: receiving a request to transfer an achievement token to a user; querying a smart contract to obtain a requirement associated with the achievement token; verifying, via a blockchain, the user completed the requirement, including retrieving user evidence associated with the requirement from the blockchain; and storing user evidence with a transaction history associated with the transfer of…
Embedding performance optimization through use of a summary model
Granted: September 24, 2024
Patent Number:
12099539
Aspects of the present disclosure provide techniques for improved text classification. Embodiments include providing, based on a text string, one or more first inputs to a summary model. Embodiments include determining, based on one or more first outputs from the summary model in response to the one or more first inputs, a summarized version of the text string. In some embodiments the summarized version of the text string comprises a number of tokens that is less than or equal to a…
Display screen or portion thereof with transitional graphical user interface
Granted: September 24, 2024
Patent Number:
D1043751
Optimizing questions to retain engagement
Granted: September 17, 2024
Patent Number:
12093640
A method optimizes questions to retain engagement. The method includes generating, using a machine learning model, a churn risk from user interaction data. The method includes selecting, when the churn risk satisfies a threshold, a field, from multiple fields, using multiple prediction confidences corresponding to multiple prediction values generated for the multiple fields. The method includes obtaining a prediction value for the field and obtaining a question, corresponding to the…
Responding to similarity queries using vector dimensionality reduction
Granted: September 10, 2024
Patent Number:
12086137
Certain aspects of the present disclosure provide techniques for determining similarities between businesses. One example method generally includes receiving a similarity query and receiving transaction data associated with a plurality of businesses for comparing the plurality of businesses. The method further includes generating a set of vectors representing the plurality of businesses based on the transaction data and generating a set of compact vectors based on the vectors by applying…
Disfluency removal using machine learning
Granted: September 10, 2024
Patent Number:
12087278
A method may including obtaining a voice transcript corpus and a chat transcript corpus, extracting voice transcript sentences from the voice transcript corpus and chat transcript sentences from the chat transcript corpus, encoding, by a series of neural network layers, the voice transcript sentences to generate voice sentence vectors, encoding, by the series of neural network layers, the chat transcript sentences to generate chat sentence vectors, determining, for each voice sentence…
End to end trainable document extraction
Granted: September 10, 2024
Patent Number:
12087068
A processor may receive an image and identify a plurality of characters in the image using a machine learning (ML) model. The processor may generate at least one word-level bounding box indicating one or more words including at least a subset of the plurality of characters and/or may generate at least one field-level bounding box indicating at least one field including at least a subset of the one or more words. The processor may overlay the at least one word-level bounding box and the…
Tables time zone adjuster
Granted: September 10, 2024
Patent Number:
12086146
A method includes processing a set of query texts to identify a set of expressions, where each expression references a set of columns of datetime data in a datastore. The method also includes training a statistical model to determine a distribution of the datetime data for each column that was identified. The method further includes processing the set of expressions to generate a directed graph including more than one nodes and a plurality of edges, where each node represents one of the…
Graph database applications
Granted: September 10, 2024
Patent Number:
12086138
Certain aspects of the present disclosure provide techniques for interacting with a graph database structure. In one embodiment, a method includes receiving, at an application, information regarding a first entity; transmitting, to a graph database, a query regarding the first entity; receiving, at the application, query results based on one or more relationships between the first entity and other entities in the graph database; making, by the application, an inference based on the query…
Large pose facial recognition based on 3D facial model
Granted: September 3, 2024
Patent Number:
12080028
A method including generating a captured facial object and a captured pose from a captured image. The method also includes obtaining a base facial object and a base pose from a base image. The method also includes generating base pose angles using the captured pose, and captured pose angles using the captured pose. The method also includes obtaining selected base images using the base pose angles and the base facial object. The method also includes generating selected captured images…
Influencer segmentation detector
Granted: September 3, 2024
Patent Number:
12079885
A method implements influencer segmentation detection. The method includes selecting transaction data for a time window and processing the transaction data for the time window to generate a graph for the time window. The method further includes extracting, from the graph, a feature set for a node of the graph for the time window and processing the feature set to generate a predicted rank for the node for a subsequent time window using a machine learning model. The method further includes…
Augmenting electronic documents with externally produced metadata
Granted: September 3, 2024
Patent Number:
12079881
Systems and methods for mapping an electronic document to a particular transaction category are disclosed. An example method may be performed by one or more processors of a categorization system and include receiving, from a user via an interface, an electronic document associated with a transaction between the user and a particular establishment, receiving, from the user via the interface, an image of the particular establishment, identifying in the image, using an image recognition…
Method and system for optimizing results of a function in a knowledge graph using neural networks
Granted: September 3, 2024
Patent Number:
12079716
Certain aspects of the present disclosure provide techniques for optimizing results generated by functions executed using a rule-based knowledge graph. The method generally includes generating a neural network based on a knowledge graph and inputs for performing a function using the knowledge graph. Inputs for the function are received and used to generate a result of the function. A request to optimize the generated result of the function is received. A loss function is generated for…
Score prediction using hierarchical attention
Granted: September 3, 2024
Patent Number:
12079629
A method of score prediction uses hierarchical attention. Word features, positioning features, participant embedding features, and metadata are extracted from a transcript of a conversation. A word encoder vector is formed by multiplying weights of a word encoder layer to one or more word features. A sentence vector is formed by multiplying weights of a word attention layer to word encoder vectors. An utterance encoder vector is formed by multiplying weights of an utterance encoder layer…
Unsupervised extraction of trends from call center transcripts
Granted: September 3, 2024
Patent Number:
12079576
Embodiments disclosed herein may extract trending topics from phone call transcripts or any type of text data. The phone call transcripts may be collected for a time period and the time period may be divided into time spans. For each time span having more than a threshold number of phone call transcripts, n-grams from the phone call transcripts may be extracted. The extracted n-grams may be contextually clustered by converting the n-grams into their embedding vectors, reducing the…
Meta-learning for automated health scoring
Granted: August 27, 2024
Patent Number:
12073947
Aspects of the present disclosure provide techniques for automated health scoring through meta-learning. Embodiments include retrieving text data related to an entity that was provided by a user and providing one or more first inputs to a first machine learning model based on a subset of the text data. Embodiments include determining, based on an output from the first machine learning model, whether the text data includes an address. Embodiments include determining that the text data…
Competing updates from multiple servicing instances
Granted: August 27, 2024
Patent Number:
12072865
A method services competing updates from multiple servicing instances. An update message is received by a class of a plurality of classes that service an object. The update message includes an update to the object and an expected version for the object. A version match is determined between the expected version and a current version of the object. When the version match is successful, the update is applied to the object. A response message including the current version of the object is…
Data retrieval using machine learning
Granted: August 20, 2024
Patent Number:
12067068
The present disclosure provides techniques for data retrieval using machine learning. One example method includes receiving a plurality of training episodes associated with different environments, wherein each training episode of the plurality of training episodes includes a sequence of states, computing, based on the plurality of training episodes, total counts of a plurality of values in the states, initializing, for each state of the sequence of states in each training episode of the…
Automated search and presentation computing system
Granted: August 20, 2024
Patent Number:
12067976
A method including transcribing, into digital tokens, utterances from a conversation between an agent and a person. The method also includes embedding the digital tokens into an utterances tensor including sequences of the digital tokens. The method also includes obtaining a metadata tensor by encoding metadata related to the utterances into the metadata tensor. The method also includes executing a machine learning model which takes, as input, the utterances tensor and the metadata…
