Method and system for service agent assistance of article recommendations to a customer in an app session
Granted: February 14, 2023
Patent Number:
11580179
A method and system for recommending articles including: receiving a customer request from the customer during the session; generating case data for a case, by an article recommender app; configuring a training set based on the subject and description data of the customer request; identifying, by an artificial intelligence (AI) app, a first pool of articles from a knowledge database; identifying by at least one query, a second pool of articles from a case article database to into a…
Techniques and architectures for managing global installations and configurations
Granted: February 14, 2023
Patent Number:
11579940
A publish and subscribe architecture can be utilized to manage records, which can be used to accomplish the various functional goals. At least one template having definitions for managing production and consumption of data within an unconfigured group of computing resources is maintained. Records organized by topic collected from multiple disparate previously configured producers are utilized to initiate configuration of the unconfigured group of computing resources. Records within a…
System and method for selecting one out of a plurality of participants in a network-based video meeting
Granted: February 7, 2023
Patent Number:
11573682
A method is provided for selecting one out of a plurality of participants in a network-based video meeting. The method comprises: sharing, by a computing device of a first participant of the plurality of participants, a screen for viewing by the other participants that provides a participant-specific graphical element associated with each of the plurality of participants; receiving, in a communication application of the first participant, the actuation of a selectable link provided via…
Multiple viewport flexible screen
Granted: February 7, 2023
Patent Number:
11574569
Described herein are systems, apparatus, methods and computer program products configured to detect bends within a flexible display and utilize the flexible display to provide a plurality of viewports. A geometry identifier may be electrically coupled to the flexible display and allow for determination of bends of the flexible display and for segregating the display into a plurality of viewport based on the bends.
Natural language processing engine for translating questions into executable database queries
Granted: February 7, 2023
Patent Number:
11573957
A system and method for translating questions into database queries are provided. A text to database query system receives a natural language question and a structure in a database. Question tokens are generated from the question and query tokens are generated from the structure in the database. The question tokens and query tokens are concatenated into a sentence and a sentence token is added to the sentence. A BERT network generates question hidden states for the question tokens, query…
Performance simulation for selected platforms for web products in database systems
Granted: February 7, 2023
Patent Number:
11573880
In accordance with embodiments, there are provided mechanisms and methods for facilitating performance simulation for selected platforms for web products in database systems according to one embodiment. In one embodiment and by way of example, a method includes evaluating metadata associated with contents relating to a web product to be delivered through one or more platforms, where the metadata identifies the one or more platforms, and analyzing the one or more platforms to host the web…
Data privacy protected machine learning systems
Granted: January 31, 2023
Patent Number:
11568306
Approaches for private and interpretable machine learning systems include a system for processing a query. The system includes one or more teacher modules for receiving a query and generating a respective output, one or more privacy sanitization modules for privacy sanitizing the respective output of each of the one or more teacher modules, and a student module for receiving a query and the privacy sanitized respective output of each of the one or more teacher modules and generating a…
Systems, methods, and apparatuses for implementing commerce rewards across tenants for commerce cloud customers utilizing blockchain
Granted: January 31, 2023
Patent Number:
11568437
Systems, methods, and apparatuses for implementing commerce rewards across tenants for commerce cloud customers utilizing blockchain technologies in conjunction with a cloud based computing environment are described herein. For example, according to one embodiment there is a system having at least a processor and a memory therein executing within a host organization and having therein: means for operating a commerce cloud platform on behalf of a plurality of merchants, in which the…
Non-blocking token authentication cache
Granted: January 31, 2023
Patent Number:
11568596
Techniques are disclosed relating to a non-blocking token authentication cache. In various embodiments, a server computer system receives a request for service from a client device, with the request including an authentication token issued by an authentication service. The server computer system accesses a cache of previously received validation responses from the authentication service to determine whether one of the validation responses indicates that the authentication token has…
Orchestration in a multi-layer network
Granted: January 31, 2023
Patent Number:
11570122
Techniques are disclosed relating to creating and managing an information flow within a multi-layer computer network. In various embodiments, a computer system in a first layer within a multi-layer computer network, maintains state information defining an information flow within the multi-layer computer network. In various embodiments, the computer system assigns a particular action (that is included in the information flow) to be performed at a second, different layer of the multi-layer…
System and method for automatic task-oriented dialog system
Granted: January 31, 2023
Patent Number:
11568000
A method for dialog state tracking includes decoding, by a fertility decoder, encoded dialog information associated with a dialog to generate fertilities for generating dialog states of the dialog. Each dialog state includes one or more domains. Each domain includes one or more slots. Each slot includes one or more slot tokens. The method further includes generating an input sequence to a state decoder based on the fertilities. A total number of each slot token in the input sequence is…
Methods and systems for performing transparent object migration across storage tiers
Granted: January 31, 2023
Patent Number:
11567919
In accordance with embodiments, there are provided mechanisms and methods for performing transparent object migration across storage tiers. In an embodiment and by way of example, a method for appending data to large data volumes is provided. The method embodiment includes a) setting a CustomEntityOption bit that determines (at object creation time) where the object is stored, either in the relational or the non-relational data store portion, b) loading the CustomEntityOption bit in a…
Unified vision and dialogue transformer with BERT
Granted: January 24, 2023
Patent Number:
11562147
A visual dialogue model receives image input and text input that includes a dialogue history between the model and a current utterance by a human user. The model generates a unified contextualized representation using a transformer encoder network, in which the unified contextualized representation includes a token level encoding of the image input and text input. The model generates an encoded visual dialogue input from the unified contextualized representation using visual dialogue…
Analysis of an automatically generated transcription
Granted: January 24, 2023
Patent Number:
11562743
There is provided a computer implemented method of aligning an automatically generated transcription of an audio recording to a manually generated transcription of the audio recording comprising: identifying non-aligned text fragments, each located between respective two non-continuous aligned text-fragments of the automatically generated transcription, each aligned text-fragment matching words of the manually generated transcription, for each respective non-aligned text fragment:…
Unified vision and dialogue transformer with BERT
Granted: January 24, 2023
Patent Number:
11562147
A visual dialogue model receives image input and text input that includes a dialogue history between the model and a current utterance by a human user. The model generates a unified contextualized representation using a transformer encoder network, in which the unified contextualized representation includes a token level encoding of the image input and text input. The model generates an encoded visual dialogue input from the unified contextualized representation using visual dialogue…
Learning world graphs to accelerate hierarchical reinforcement learning
Granted: January 24, 2023
Patent Number:
11562251
Systems and methods are provided for learning world graphs to accelerate hierarchical reinforcement learning (HRL) for the training of a machine learning system. The systems and methods employ or implement a two-stage framework or approach that includes (1) unsupervised world graph discovery, and (2) accelerated hierarchical reinforcement learning by integrating the graph.
Hierarchical and interpretable skill acquisition in multi-task reinforcement learning
Granted: January 24, 2023
Patent Number:
11562287
The disclosed technology reveals a hierarchical policy network, for use by a software agent, to accomplish an objective that requires execution of multiple tasks. A terminal policy learned by training the agent on a terminal task set, serves as a base task set of the intermediate task set. An intermediate policy learned by training the agent on an intermediate task set serves as a base policy of the top policy. A top policy learned by training the agent on a top task set serves as a base…
Analysis of an automatically generated transcription
Granted: January 24, 2023
Patent Number:
11562743
There is provided a computer implemented method of aligning an automatically generated transcription of an audio recording to a manually generated transcription of the audio recording comprising: identifying non-aligned text fragments, each located between respective two non-continuous aligned text-fragments of the automatically generated transcription, each aligned text-fragment matching words of the manually generated transcription, for each respective non-aligned text fragment:…
Hierarchical and interpretable skill acquisition in multi-task reinforcement learning
Granted: January 24, 2023
Patent Number:
11562287
The disclosed technology reveals a hierarchical policy network, for use by a software agent, to accomplish an objective that requires execution of multiple tasks. A terminal policy learned by training the agent on a terminal task set, serves as a base task set of the intermediate task set. An intermediate policy learned by training the agent on an intermediate task set serves as a base policy of the top policy. A top policy learned by training the agent on a top task set serves as a base…
Learning world graphs to accelerate hierarchical reinforcement learning
Granted: January 24, 2023
Patent Number:
11562251
Systems and methods are provided for learning world graphs to accelerate hierarchical reinforcement learning (HRL) for the training of a machine learning system. The systems and methods employ or implement a two-stage framework or approach that includes (1) unsupervised world graph discovery, and (2) accelerated hierarchical reinforcement learning by integrating the graph.
